Responsible Gaming at House Of Jack

House Of Jack is built for players 18 years and over. That's not a suggestion, it's a hard line we hold at registration and throughout your account's life. If you're under 18, this site is not for you, and we ask any parent or guardian reading this to use device-level parental controls to keep it that way.

Deposit Limits: Setting Your Own Ceiling

Every account can set a daily, weekly or monthly deposit limit in AUD directly from the account dashboard. Once set, that ceiling holds regardless of payment method, whether you're topping up through PayID, POLi, a card or crypto. If you want to lower a limit, it applies immediately. If you want to raise it, we build in a short cooling-off period before the increase takes effect, so a spontaneous decision on a big-win night doesn't undo a limit you set with a clear head.

There's no minimum you're required to set. Some players use a weekly figure tied to a set entertainment budget, others prefer a smaller daily cap. Either works. The point is that the number is yours to choose, and ours to enforce without argument.

Reality Checks: A Tap on the Shoulder

Time moves oddly during a good session. Reality checks are on-screen pop-ups you can schedule at intervals of your choosing, for example every 30 or 60 minutes, that show session length and net result before you decide whether to keep playing. They're not designed to interrupt a winning streak or shame a losing one. They exist purely so the clock on the wall and the clock in your head stay roughly in sync.

Time-Outs and Self-Exclusion

If you want a short break, a time-out can be set for 24 hours, seven days or 30 days. During that window your account is locked, marketing emails stop, and there's no back door through a new sign-up on the same details.

For something longer, self-exclusion can be requested for six months, twelve months, or indefinitely. This is a firm exclusion: once confirmed, our support team will not reverse it early just because you ask on day three. We built it that way on purpose, because the whole value of self-exclusion is that it holds even when future-you feels differently to present-you. If you're an Australian player, you can also register with BetStop, the National Self-Exclusion Register, which blocks you across licensed interactive wagering services in one step rather than casino by casino.

Spotting the Signs Early

Most players never need any of the above. But it's worth knowing the signs worth paying attention to before a limit becomes necessary: chasing losses with bigger bets, spending longer than planned most sessions, borrowing to fund play, or feeling irritable when you try to cut back. None of these mean you've failed at anything. They mean it's a good time to use a tool on this page or talk to someone outside the situation.

• Set a deposit limit before your next top-up, not after a big session
• Turn on reality checks if sessions tend to run long
• Use a short time-out if you notice you're playing to relax more than to enjoy the game
• Keep gambling money separate from bills, rent and savings, every time
• Talk to Gambling Help Online early rather than waiting for a crisis point

Free, Confidential Support: Gambling Help Online

Gambling Help Online is a free, confidential counselling service available to anyone in Australia, whether the concern is your own play or someone else's. You can call 1800 858 858 any time, day or night, or visit https://www.gamblinghelponline.org.au/ for live chat, self-assessment tools and referral to local face-to-face services. It's staffed by trained counsellors, not automated, and there's no cost and no judgment attached to reaching out.

Account Settings and Transaction History

Your dashboard shows a full history of deposits, withdrawals and session lengths in AUD, so you can review actual patterns rather than guessing at them from memory. We'd rather you check that page monthly out of habit than only after a session that didn't sit right. If a limit, time-out or exclusion request doesn't go through as expected, our support team, working Australian time zones, can walk you through it directly rather than leaving it to a form that might get missed.

Full terms around bonus play interact with some of these tools too. Wagering on an active welcome offer, for instance, may be affected if you set a new deposit limit mid-promotion. Full detail sits on the Bonus page. T&Cs apply.

Related Pages

For the account and payment side of these tools, see Payments for AUD deposit methods and processing times, About House Of Jack for how we operate day to day, and Bonus for current welcome offer terms. Ready to set your own limits from the start? Register and configure them the moment your account is live.