How House Of Jack Handles Your Data

What we collect and why

When you register at House Of Jack we collect the basics: your name, date of birth, email, phone number and residential address. This is standard for any regulated gambling business and it's what lets us confirm you're 18 or older before you play a single spin. Beyond that, we collect data in three broad buckets: account data (login history, game activity, session length, bonus usage), payment data (deposit and withdrawal amounts, payment method, transaction timestamps) and support data (chat logs, emails, phone notes if you contact our team).

We don't collect more than we need to run your account, process AUD payments and meet our compliance obligations. If a field on our registration form looks unnecessary, it's usually there because a payment partner or verification check requires it.

Account verification (KYC)

Before your first withdrawal, and sometimes earlier, we run identity verification checks, commonly called KYC (Know Your Customer). This typically involves uploading a government-issued photo ID such as a driver's licence or passport, and in some cases a proof-of-address document like a recent utility bill or bank statement. If you've deposited by card, we may also ask for a photo of that card with the middle digits and CVV covered.

Documents you upload are stored securely and accessed only by verification and support staff who need them to process your check. We do not sell or share identity documents with third parties for marketing purposes, ever.

AUD payment processing

House Of Jack supports PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT), Neosurf and bank transfer. Each method involves a different data flow. PayID and POLi transactions pass through your bank's own security layer and share only what's needed to confirm the payment: amount, reference and account status. Card payments are processed through PCI-compliant payment gateways, meaning your full card number never sits on our servers in plain text. Crypto transactions record wallet addresses and blockchain transaction IDs rather than personal banking details.

Regardless of method, we retain transaction records for as long as required to resolve disputes, process refunds, meet financial reporting obligations and support anti-money-laundering checks. Specific retention periods can vary by payment partner and by regulatory requirement, so we'd rather point you to our support team for the exact figure that applies to your payment method than guess at a number here.

Cookies and tracking

Our site uses cookies to keep you logged in, remember your language and display preferences, and understand which games and promotions are popular with Australian players. Some cookies are strictly necessary for the site to function, such as session cookies that keep your login active. Others are analytics or marketing cookies that help us measure traffic and tailor promotional emails.

• Essential cookies: login sessions, security tokens, cart-style bonus selections
• Analytics cookies: page views, time on site, device and browser type
• Marketing cookies: tracking which promotions or affiliate links brought you to the site
• Preference cookies: currency display, language, saved game favourites

You can control or clear cookies through your browser settings at any time. Blocking essential cookies may stop parts of the site, including login, from working properly.

Your rights as a player

You can ask us at any time to confirm what personal data we hold on your account, request a copy of it, or ask us to correct inaccurate details such as an outdated address or phone number. If you close your account, we'll retain a minimum set of records for as long as legally required for tax, audit and anti-fraud purposes, then handle deletion of the rest in line with our data retention practices. If you want specifics on how long a particular record is kept, our support team can confirm the current policy for your situation rather than us stating a blanket figure that may not apply to every case.

Data sharing and security

We share data only where necessary: with payment processors to complete PayID, POLi, card or crypto transactions, with identity verification providers to run KYC checks, and where legally required, with regulatory or law enforcement bodies. We do not sell player data to advertisers. Account data is encrypted in transit and access is restricted to staff who need it to do their jobs, whether that's processing a withdrawal or answering a support ticket.

Related pages

For more on how money moves through your account, see Payments. For the full rules around eligibility, bonuses and account use, read our Terms and Conditions. If you're setting up support tools around your play, our Responsible Gaming page covers limits and self-exclusion. Ready to play? Register here.